RETURN POLICY
Our Promise
We at Kits.ca want you to be always satisfied with your order. Thats why we have return policies that adjust to a changed decision or a mistake with your prescription. These give you enough time to decide and make shopping with us a pleasurable and easy experience!
30 Day Returns
Unopened, complete, sealed Contact Lens boxes without writing or markings may be returned for a credit card refund within 30 days of receipt of your order. Returns must arrive in original, saleable condition, packaged in a box and without damage.
Glasses include a 30 day guarantee. Frames may be returned for exchange, store credit or refund within 30 days provided that the item is unused in its original condition and packaging. Frame returns must include all materials originally sent (cases, cloths, demo lenses). Store credits do not expire.
To return your items, simply call customer service at 1-833-487-5487 or email [email protected]. Before returning items, get an RMA number and instructions from customer service.
365 Day Prescription Exchange
When your contact lens prescription changes we would be happy to accept returns for store credit within 365 days from the day you receive your order. Use your store credit towards any future purchase. Store credits do not expire. Returned contact lens boxes must be in original condition, full, sealed, unopened and without writing or markings. To return your items for store credit, please contact customer service for instructions. Glasses and frames can only be returned per the 30 Day Return Policy above.
Excellent Customer Service
Our customer service department has you covered. We guarantee order accuracy and promptness of shipments. In the unlikely event that you have to return the order due to a customer service error, we will gladly provide a prepaid return mailing label free of charge. Simply call 1-833-487-5487 to speak to us.