Eyeglasses
Progressives
Sunglasses
Contacts
| Lens Width | Bridge Width | Temple Length | |
|---|---|---|---|
| XS | < 42 mm | < 16 mm | <=128 mm |
| S | 42 mm - 48 mm | 16 mm - 17 mm | 128 mm - 134 mm |
| M | 49 mm - 52 mm | 18 mm - 19 mm | 135 mm - 141 mm |
| L | >52 mm | >19 mm | >= 141 mm |
Step 1
Select online direct billing at checkout
Once products are in your cart, select "Bill your insurance directly" and start your checkout.
Step 2
Enter your insurance info
You will need the following:
- Insurance Policy/Group ID
- Insurance Member ID
Step 3
Place Your Order
Place your order and pay any amount that exceeds your benefit balance.
Direct billing available for all GreenShield plan members. Apply your vision benefits directly at checkout and redeem exclusive offers including $100 off designer frames such as Ray-Ban, Oakley, Prada and Tom Ford!
Direct billing available for all RBC Insurance plan members. Apply your vision benefits directly at checkout and redeem exclusive offers including $100 off designer frames such as Ray-Ban, Oakley, Prada and Tom Ford!
Exclusive offers available for all Sun Life plan members including $100 off designer frames such as Ray-Ban, Oakley, Prada and Tom Ford!
Think of direct billing like your insurance company giving you an instant discount on your new prescription glasses and contacts! Instead of paying the whole amount yourself and waiting to be reimbursed later, we work with your insurance provider directly. We'll figure out your coverage, and you only pay the remaining balance. It's that easy! 😊
Yes, absolutely! We love making things easy. Just bring your insurance info and your matching prescription to our KITS store, and we'll handle the rest.
Unfortunately, we can't offer direct billing on Autoship orders just yet, but we're actively working on it! In the meantime, here's what you can do:
We will process your insurance coverage and apply it to your order total. If your insurance coverage does not completely cover the cost of your order, you will be responsible for paying the remaining amount.
Claim processing availability times depend on your provider and their hours of operation. Find your provider in the table below to see their specific processing availability times.
Yes, direct billing supports claims for the following:
For more guidance on coordination of benefits, please see the Canadian Life and Health Insurance Association guidelines.
You can process your claim manually with your provider after your glasses or contact lenses have shipped and you receive your shipping confirmation with the full receipt. After your order has shipped, the receipt, as well as an easy pre-populated insurance submission form, will also be available in My Orders under the corresponding order details.
Additional details for your submission to your insurance provider are as follows:
A lot of providers or plans can cover prescription sunglasses or in some cases even sunglasses that have UV protection. You may also be eligible for reimbursement if you have a valid prescription specifically for sunglasses from your eye doctor.
As always, please make sure to check the details of your coverage with your insurance provider beforehand, so you know what's covered and how much you may be required to pay yourself.
We do accept FSA (flexible spending) and HSA (health spending) credit cards as payment during the regular checkout process.
If you tried to use a FSA or HSA card on our website and it did not go through, please try calling the number on the back of the card. Let them know you are in the process of placing an order for prescription eyewear or contact lenses and that these are a medical device. This process is sometimes done to verify that you are using your card to purchase approved products.
They will then allow the system to accept your next transaction on our website. Alternatively, you can use a regular credit card to pay and we can provide you with the information required for reimbursement as outlined above.
Prescription eyecare is usually eligible. While we won't be able to deal directly with your insurance provider, we will provide you with everything you require to submit a reimbursement claim for your purchase as outlined above.
Alternatively, you can use your FSA (flexible spending) or HSA (health spending) credit card to pay directly on our site. Don't forget, FSA dollars expire if you don't use them all!
Please make sure to check the details of your coverage with your insurance provider beforehand, so you know what's covered and how much you may be required to pay yourself.
