Free shipping over $99
Available on qualifying orders within the United States and Canada.
How your order gets to you
Every order moves through three stages
Prescription verification, order processing, and delivery each affect when your order will arrive.
Prescription verification
We verify every contact lens prescription before shipping, as federal law requires. Uploading yours at checkout is the fastest route.
Processing
How long we need to prepare your order depends on what you ordered. Contact lenses usually go out same day. Glasses are made to order and take longer.
Delivery
Transit time depends on the shipping method selected. Available methods, costs, and estimates are shown at checkout before payment.
Business days are Monday through Friday, excluding holidays. We do not deliver on weekends or holidays. Processing may take longer during major sales events and peak periods.
Processing times
Processing begins after any required prescription verification is complete.
Often ships the same day
In most cases, in-stock orders with a verified prescription placed Monday through Friday before 2 PM ET / 11 AM PT ship the same day. Specialty, toric, and made-to-order lenses take longer.
Made to order
Every pair is made to order. Processing time varies with the complexity of your prescription and the availability of your selected frame.
Usually 1-2 business days
Most non-prescription eyewear orders are prepared within one to two business days.
Orders placed after the cutoff, on weekends, or on holidays begin processing the next business day.
Orders with both contacts and glasses: These may ship separately or together. Glasses generally take longer to prepare, so in most cases we ship each part as soon as it is ready rather than holding your whole order. You will receive tracking for each shipment.
Shipping offer
Free shipping over $99
Orders over $99 ship free within the United States and Canada. Faster shipping methods are available at checkout for an additional cost.
$99+Free shipping
International shipping
We ship to select destinations outside the United States and Canada. Available options for your address are shown at checkout.
- Customs duties and taxes: International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country. These are set by local authorities, are not included in your order total, and are the responsibility of the recipient. We cannot estimate them in advance.
- Tracking: Tracking for international shipments is available until the package reaches the destination country. After that, handling passes to the local postal or customs authority, and detailed tracking may no longer update.
- Delivery timing: Delivery timelines can also be extended by customs processing, which is outside our control.
Prescription verification
Contact lenses are an FDA-regulated medical device. We cannot ship contact lenses until your prescription is verified.
Upload your prescription
If you upload your prescription at checkout, we can usually begin processing right away. This is the fastest option.
Provide your prescriber's details
If you give us your prescriber's details, we contact them directly. Under the FTC Contact Lens Rule, your prescriber has eight business hours to respond. If they do not respond within that window, your prescription is verified automatically and we ship your order.
Eight business hours is not the same as eight regular hours. A business hour means an hour between 9 AM and 5 PM, Monday through Friday, excluding federal holidays, measured in your prescriber's time zone. A request sent late on a Friday may not clear until the following Tuesday.
If your prescriber tells us the prescription is expired or inaccurate, we will contact you before amending or cancelling your order.
Tracking and arrival
Tracking your order
You will receive a shipping confirmation email with tracking as soon as your order leaves our facility. Delivery typically takes 2 to 4 days once shipped. You can also check your order status at any time.
When your order arrives
Check the prescription details on each box against your prescription: power, base curve, diameter, and which box is for which eye. It only takes a minute and means you can start wearing them with confidence.
Taxes and fees
Prices on our site do not include tax or processing fees. Both are calculated and shown at checkout before you pay.
A processing fee may be included in the total price of your order and will be specified when you proceed to purchase. The processing fee covers insurance, prescription verification and costs associated with handling your order, including third party transaction fees. It does not include any charge for the product itself.
Orders paid with a Kits.ca gift card are still subject to tax and processing fees.
If something goes wrong
All orders shipped within the United States and Canada are insured against loss or damage in transit.
Your order arrives damaged
We do our best to ensure your order arrives in perfect condition. If your items arrive damaged, please accept the shipment and contact our Customer Service Team so we can get you sorted.
Your order has not arrived
Contact us and we will look into it with the carrier.
You need to change your address
Please include the correct address information at checkout, as we cannot redirect orders once items have been dispatched.